Privacy Policy
In this Privacy Policy the terms “we”, “our”, and “us” refers to BY CARRIEANN.
We value the privacy of your personal information. Personal information is any information about you that identifies you or by which your identity may be reasonably determined. This Privacy Policy outlines how we collect, hold, use and disclose your personal information. You do not have to provide us with your personal information. However, if you don’t it may affect our ability to assist you or provide you with our Services.
If you want to deal with us while not identifying yourself, we will allow you to do this where it is practicable (for example where you make a general enquiry of us).
Please tell us if you wish to do this and we will indicate whether, given the nature of the engagement of our Services, it is practicable.
By visiting our website, applying for the engagement of services, disputing a transaction or providing us with your personal information, you agree to your personal information being collected, held, used and disclosed as set out in this Privacy Policy.
Personal information we collect and hold
The personal information we collect and/or hold about you and other individuals can include:
name, date of birth;
contact details such as address, phone, fax and email;
information relevant to payment of our Services.
How we collect and hold personal information
We may collect personal information about you and other individuals in various ways including:
over the phone,
in person,
over the internet, including via our website, online forms and surveys, email or cookies (please see our Online Privacy Statement for more information on how we collect personal information online),
in writing, including via hard copy forms, and
generally throughout the course of our relationship with you.
From whom we collect
We may collect such information directly from you or through others, including the Entities listed in Table A below.
Sensitive information
We will only collect sensitive information if you consent and if the information is reasonably necessary for one or more of our functions or the provision of our Services.
Holding personal information
We hold personal information electronically and on paper/in hard copy.
For the personal information we hold electronically we take reasonable security measures.
For the information we hold in hard copy/on paper we have in place reasonable confidentiality procedures and we also take reasonable security measures.
We also require our Service Providers to hold personal information securely.
Destroying personal information
When we no longer require your personal information or your use of our Services has completed (and provided you have not given your consent for us to continue to hold and use your information), we will take reasonable steps to destroy such information within a reasonable time.
Entities through which we may collect your personal information
Our Parties
Service Providers: For example: subcontractors
External Parties: For example: blogs or social media accounts and other sales channels
The purposes for which we collect, hold, use and disclose personal information
Your consent to the disclosure of your personal information may be given expressly, or it may be implied by your conduct or your interaction with us.
Further, We and Our Parties may:
hold and use your personal information, and
disclose your personal information to the Entities listed in Table A (above),
for the purposes set out in Table B.
Where we or any of Our Parties disclose your personal information to any of Our Service Providers listed in Table A, they will only be authorised by us to use that information and disclose it to the other Entities listed in Table A for the specific purpose(s) in Table B for which the information was provided to them. Our Service Providers and External Parties listed in Table A may have their own privacy policy that contains information about their privacy practices and how you can access any personal information they hold about you, seek correction of it or make a complaint about a breach of the Privacy Act 1988 (Cth).
Occasionally we may be required or authorised to collect or disclose personal information because of an Australian law, regulation or an order of a Court/ Tribunal. We will tell you if we are collecting or disclosing personal information for this reason.
Marketing
Your personal information helps us to provide you with the Services we offer.
If you have provided consent, we, Our Parties and Our Service Providers listed in Table A (as applicable) may collect, hold, use and disclose your personal information and contact you by post, SMS, email or telephone to:
provide you with information and offers about our Services (including through social media channels, emails and websites)
If you want to withdraw your consent to using your personal information for those marketing reasons, contact us at any time to ‘opt out’ or follow the unsubscribe instructions in the relevant communication.
You can change your mind at any time. If you decide to ‘opt back in’ just let us know. Our contact details are at the end of this Privacy Policy under ‘Further Information’.
Purposes for which we and Our Parties may collect, hold, use and disclose personal information
Providing a service:
providing you with a quote
considering your request for Services
deciding whether or not to provision our Service to you and if so on what terms
Maintaining and improving our services
For example we may review your personal information to see how our Services can better suit your needs
Dealing with a complaint
For example a complaint made by you in respect of our Service
Communicating details about our services or conducting market research
For example, we may tell you about services we provide (if you opt-in to receive such information)
For further information, please refer to the “Marketing” section above
Facilitating our business operations
For example, for managing our IT infrastructures, databases, websites and statistical and maintenance purposes
Other purposes
Any other purpose communicated to you at the time we collected your personal information or as required or permitted by law
How you may access your personal information and seek correction of it
Accessing your information
You can request access to the personal information we hold about you. So that we can provide access quickly and efficiently, we may ask you to email hello@bycarrieann.com.
We may charge you a reasonable amount to cover matters such as retrieving, copying and sending out the information, but we will not charge you just for making the request.
If we aren’t able to meet your request for access, we’ll let you know why.
You may only access your own personal information. Any personal information held by us in respect of any other person will not be disclosed to you.
Keeping your information accurate
We take reasonable steps to ensure that the personal information we collect and store, use or disclose is accurate, up-to-date and complete. However, we rely on you to advise us of any changes to your information to help us do so. If you believe your personal information is not accurate, up-to-date or complete, please immediately inform us.
If you’d like to request access to or seek correction of then please let us know. Our contact details are at the end of this Privacy Policy under ‘Further Information’.
Complaints about how we handle your personal information
If you have a complaint about our handling of your personal information or an alleged breach of the privacy principles contained in the Privacy Act 1988 (Cth), please contact us and provide us with the details of your complaint/the alleged breach as well as any supporting evidence. You can call us on the
Complaints Officer:-
hello@bycarrieann.com
We will promptly acknowledge the complaint, carefully investigate it and determine the steps that we will undertake to resolve your complaint.
We will contact you if we require any further information and will provide you with our determination once it is made. If you are not satisfied with our response to your complaint, you may contact the Australian Information Commissioner by visiting www.oaic.gov.au, phoning 1300 363 992 or writing to the Director of Complaints, Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001.
Revision of our Privacy Policy
We may change this Privacy Policy from time to time. Therefore, please review our Privacy Policy or website periodically for changes.
Your continued use of our website or Services, requesting our assistance of our services, making a claim or the of further personal or sensitive information to us after this Privacy Policy has been revised, constitutes your acceptance of the revised Privacy Policy.
Further Information
If you would like further information about this Privacy Policy, or about how we manage your personal information, please:
write to us at hello@bycarrieann.com
Privacy and Security Statement
When we collect your personal information, our commitment to the protection and privacy of your personal information is a priority. Personal information is any information about you that identifies you or by which your identity may be reasonably determined.
Our Privacy Policy above provides details about the management of your personal information including:
How we collect and hold it
Purposes for which we collect, hold, use and disclose it
How you can access your personal information, seek correction of it
What to do if you have a complaint about our handling of your personal information
Online Privacy Statement and Online Security Statement
Our Online Privacy Statement and Online Security Statement provides further details concerning the management of your personal information online.
In these documents, the terms “we”, “our” and “us” refer to BY CARRIEANN. and its associated entities.
If you have any further questions on privacy and security, please email us on our contact details provided on the website.
Online Privacy Statement
This Online Privacy Statement applies to this website, located at www.creaturehabit.co (“website”) which is operated and managed by us for us and any related entities. This Online Privacy Statement supplements and should be read in conjunction with our Privacy Policy.
Our commitment to privacy and responsible use of your online personal information
When you use this Website and when you enquire with us or engage our Services pursuant to the Terms of Use, we are committed to protecting the privacy of your personal information, and to handling your personal information in a responsible manner in accordance with the Privacy Act.
What information do we collect when you interact with us online?
The information that we collect from you when you interact with us online depends your use of this Website.
Browsing this website
When you visit and browse this Website, we collect general information that enables us to continually evaluate and improve the performance of this Website. This general information includes:
The number of users visiting this website and the number of pages viewed
The date, time and duration of visits
The path taken through this website
Applying for a Service
We may need to obtain personal information from you in order to engage or make an enquiry on our Services, to identify you.
Enquiries, Emails and Email Forms
To send an email to us, or to make an enquiry online, you will need to contact the contact address provided on this Website or submit any enquiry (if such form is available on the Website). Our online forms (if any) may ask for a limited amount of personal information for contact purposes, such as an email address or telephone number. You have the choice of whether or not to provide additional personal information.
Information provided to us either directly or indirectly through these forms will be used for the purposes outlined above, such as to answer your enquiry, to contact you or to provide a quotation for our Services.
How information is collected
Information that is not capable of identifying you, such as the number of users visiting this Website, is collected through code embedded in the webpages of this Website. You cannot disable the code on these pages.
Other information, such as browser type, is included in a ‘cookie’ that is sent to your computer when you are completing certain tasks on this website. A cookie contains bits of information that enables our servers (ie. the computers that house this website) to identify and interact efficiently with your computer. Cookies are designed to provide a better, more customised website experience, and to make it easier for you to use this Website.
You can configure your browser to either accept all cookies, reject all cookies or to notify you when a cookie is being sent to your computer. The ‘help function’ on your browser will provide you with details on how to change your browser configurations. You may need to accept cookies in order to use some functionality on this Website.
We may also use technologies similar to cookies in emails you receive either directly from us or from third party email providers sending emails on our behalf. These technologies help us understand whether you have opened the email, and how you have interacted with it. They also help us understand what you may find of interest and can assist us, for example, in tailoring the advertising we display to you on websites where we have an arrangement in place to serve advertisements. If you prefer not to be tracked in this way you can disable HTML images or refuse HTML (select Text only) within your email software, and you should not click on any links within the email (with the exception of the unsubscribe link). You can opt-out from receiving these emails at any time by clicking on the unsubscribe link within the email.
How we use information collected online - Selling or distribution of information
We do not sell, trade, lease or rent any personally identifiable information we obtain from you use of this Website, without your prior consent.
Third Party Suppliers
From time to time we may use independent third-party suppliers to gather information using code embedded in the webpages of this Website. This information includes information such as the number of users and pages viewed and the path taken through this Website. We use this information for statistical and maintenance purposes. We may also use independent third party suppliers to collect information from emails you receive from us or our email providers. This information includes information such as how the email has been interacted with, and visits to other websites. We may also use other external companies and may disclose your personal and non-personal information to them for the following purposes:
For web hosting services for this website
For maintenance or problem-solving
· To gather information from cookies in order to evaluate the effectiveness of our online activities
What is our privacy relationship with third party websites?
This Website may include hyperlinks to enable you to access a number of other websites. These third party websites are not subject to this Online Privacy Statement or our Privacy Policy. We recommend that you read their privacy and security statements to understand how they deal with your personal information online.
This Online Privacy Statement operates from 29 January 2021
Due to evolving technologies and types of functionality available on this website, we encourage you to review this Online Privacy Statement from time to time as it may be updated and you will not be notified of any such change. Your continued use of this Website or the provision of further personal information to us after this Online Privacy Statement has been revised constitutes your acceptance of the revised Online Privacy Statement.
Please read this statement along with our Privacy Policy above.
We take the protection of your personal information very seriously, so we regularly revise and update our security measures to keep your information private and meet industry standards.
Steps we take to protect your information
Your personal information may be stored on computer systems which are protected by a combination of firewalls, secure logon processes and encryption.
In certain circumstances we will collect and use your IP address to protect the security of our Website.
We regularly test our Website and infrastructure for vulnerabilities and take action where needed.
Steps you can take to protect your information
It’s still very important that you take some steps to help keep up security when you’re online:
Protect your personal information, such as usernames, passwords, by not allowing anyone to see you entering them, and avoid public wi-fi usage.
Notify us as soon as possible if you become aware of any security breaches.
Keep your devices up to date with firewall enabled, anti-malware software, anti-virus software and security updates.
How do you make sure you’re going to the right website?
Always go directly to our website by typing the address www.bycarrieann.com rather than following links found in emails or elsewhere online.
Keeping safe with email
Never disclose personal, financial or debit/credit card information by email. Contact us if you’re unsure of the legitimacy of any email that appears to have come from us.
By helping us with these things, we can both work to make your world a safer place. To report any concerns around the security or privacy of your information please send an email to hello@bycarrieann.com.
Read more at StaySmartOnline, an Australian Government online safety and security website.